Shipping policy
🚚 Shipping Policy – Squishy Play
Processing Time
All Squishy Play playdough is freshly handmade in Sydney, Australia.
Please allow 1–3 business days for your order to be prepared and packed. During busy periods, sales or holidays, processing may take up to 5 business days.
You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Within Australia
We ship Australia-wide using trusted carriers such as Australia Post
Estimated delivery times after dispatch:
• NSW Metro: 1–3 business days
• Interstate Metro: 2–6 business days
• Regional Areas: 3–10 business days
Shipping timeframes are estimates only and may vary depending on location and peak seasons.
Shipping Rates
Shipping costs are calculated at checkout based on weight and location.
We may offer:
• Flat rate shipping
• Free shipping on orders over a certain amount (if applicable)
• Promotional shipping offers from time to time
Childcare Centres, Schools & Bulk Orders
Bulk orders for childcare centres, schools, therapists and NDIS providers may have extended processing times depending on volume.
If you require your order by a specific date, please contact us before ordering at:
📧 info@squishyplay.com.au
We are happy to arrange custom freight quotes for large wholesale orders.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear in the courier system.
Incorrect Address
Please ensure your shipping address is correct at checkout.
Squishy Play is not responsible for orders delivered to incorrect addresses provided by the customer.
If your parcel is returned to us, additional shipping fees will apply for redelivery.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with photos of the damage.
While we take great care in packaging our products, once parcels leave our premises, they are in the hands of the courier.
If your parcel is lost in transit, please contact us so we can assist with a courier investigation.